Web form
The most direct route. You can submit it without giving your name, and attach documents or photographs.
Go to the formSupply chain grievance mechanism
Anyone can raise a grievance.
If something in our gold and silver supply chain concerns you — human rights, safety, the environment, communities, the origin of the material — tell us. You do not have to identify yourself, it costs nothing, and there will be no retaliation.
Anonymous if you prefer
Free of charge
No sign-up or account
Open to anyone
Five ways to reach us
Choose whichever suits you best
They all arrive in the same place and follow the same procedure, with the same deadlines. None of them requires you to say who you are.
Write to the mechanism's dedicated mailbox. It is reviewed solely by the Compliance Office.
Written correspondence
A letter addressed to the Compliance Office. You can send it by post or leave it at reception in a sealed envelope.
Pasaje Lobatón 120
Santa Anita, Lima 15007, Peru
Telephone
If you would rather speak to someone. The calling number is not recorded and no identification is requested.
In person and drop boxes
You can come to our premises and raise your grievance in person with the Compliance Office, without an appointment. There are also physical drop boxes with printed forms at ARGET's reception and at the community liaison points of the originating mining unit.
Pasaje Lobatón 120
Santa Anita, Lima 15007
Form
Submit a grievance
Only the description is required. Everything else is optional and can be left blank.
Grievance registered
We have received your grievance. We do not retain any data that could identify you.
ARG-Q-2026-0001
Write this code down. It lets you check the status of the case and learn the final determination. We will send you an acknowledgment within 5 business days.
What happens next
Seven stages with firm deadlines
Each stage has a named owner and a maximum deadline. Deadlines are counted in business days from the moment the grievance is registered.
01
Registration
The grievance is entered in the Grievance Register with a unique code, whichever channel it arrived through.
Immediate
02
Acknowledgment of receipt
We confirm that we have received it and give you the tracking code.
5 business days
03
Preliminary assessment
We classify the risk and decide how the case will be handled. If the grievance constitutes a red flag, escalation is triggered immediately.
10 business days
04
Investigation
It is conducted by someone unconnected to the case and with no interest in its outcome.
30 business days
05
Determination and remedy
The case is decided with stated reasons and the appropriate remedy is provided, in line with international standards.
Case by case
06
Communication of the outcome
We tell you what was determined and what was done. If the grievance was anonymous, the closure is published against the code.
10 business days
07
Effectiveness review
Root cause analysis. The findings feed into our risk identification and the annual management review.
On closure
Your guarantees
What we commit to in writing
No retaliation
The prohibition covers the person raising the grievance, anyone who cooperates with the investigation, and people close to them. Where there is a well-founded fear for your safety, we put additional protection measures in place.
You give up nothing
Using this mechanism does not prevent you from going to the courts or to any authority, and remedy is never conditional on your signing a confidentiality agreement.
You may be accompanied
You have the right to be accompanied by an adviser or an organization of your choosing, at any stage and at no cost to you.
Independence of the decision-maker
The mechanism is administered by the Compliance Office, which is separate from the commercial and operations functions, and is subject to annual review and independent evaluation.
This mechanism is governed by procedure ARG-RMS-PRO-004 and meets the effectiveness criteria of Principle 31 of the United Nations Guiding Principles on Business and Human Rights.
ARG-RMS-PRO-004 v1.0